CERRIX - Customer Success Manager

Role: Customer Success Manager (CSM) Dutch Speaker
Location: The Hague, NL (Hybrid working 2-3 days per week in the office)
Competitive salary and package

Tired of feeling like just another cog in the machine?

At CERRIX, you won’t just be a number—you’ll be a driving force. As a tight-knit team of 25 with big ambitions and lots to build, you'll step up, take the reins, and make a real impact 🚀

As the Customer Success Manager, you’ll define what excellence in Customer Success looks like. You’ll build the function, implement best practice and truly own your role. Your ideas will matter and your voice will be heard.🔊

You'll empower customers to master compliance and risk, enforce policies seamlessly and gain strategic insights that fuels their impact. Together, we will drive CERRIX toward becoming Europe’s leading GRC platform for highly regulated industries.✅

As CERRIX grows, so will your career. You'll be at the forefront of driving customer success across the Netherlands, Belgium, and beyond—playing a pivotal role in international expansion. 🌍

What You’ll Do:

In this role, you’ll collaborate with Sales, Professional Services, Marketing, and Customer Support to:

• Lead Customer Onboarding: Guide customers through a smooth onboarding journey, achieving a 90% first-time implementation success rate.

• Build Lasting Relationships: Become the go-to person for customers, fostering trust and ensuring they feel heard and supported.

• Provide Strategic Advice: Help customers achieve their goals by offering tailored strategies that unlock the full potential of CERRIX solutions.

• Advocate for Customers: Collaborate with internal teams to resolve issues, champion customer needs, and influence product improvements.

• Monitor and Optimize: Proactively manage customer health scores and identify ways to elevate their experience.

• Drive Growth: Identify upsell and cross-sell opportunities, lead renewal strategies, and encourage product adoption to maximize customer lifetime value.

• Deliver Training & Support: Host engaging webinars and training sessions to empower customers to succeed with confidence.

What we’re looking for

• Experience: At least 3 years in Customer Success, Account Management, or similar roles, ideally in SaaS or tech.

• GRC Knowledge: Familiarity with Governance, Risk & Compliance is a plus.

• Strong Communication Skills: Excellent at problem-solving, storytelling, and building relationships.

• Customer-First Mindset: A genuine passion for delivering results and creating win-win solutions.

• Technical Proficiency: Confidence using tools like HubSpot, Pipedrive, project management platforms, and data analytics.

• Adaptability: Comfort in fast-paced, dynamic environments.

• Education: A bachelor’s degree in Business, Communication, or a related field (or equivalent experience).

What’s in it for you?

• Competitive Salary & Bonus Plan

• Career Growth & Training Opportunities: We invest in your development.

• Team Culture: Social events, team-building activities, and sports.

• Supportive Environment: A high-performing team that supports you.

• Hybrid Work Flexibility: Balance your professional and personal life.

At CERRIX, we celebrate diversity, innovation, and the unique strengths every team member brings. We’re building an inclusive workplace where ideas thrive and success is shared.

Ready to Shape the Future of GRCA? Let’s create something exceptional together. If this sounds like your next step, we’d love to hear from you!

Send your CV to jo.altman@fortinocapital.com or click below to apply.